Privacy Policy for DLM Direct
Introduction
At DLM Direct, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or purchase products from our online store. By using our website, you agree to the terms of this policy.
Our registered contact details;
DLM Direct Ltd
Wood Gate Business Park,
88 Kettles Wood Dr,
Birmingham B32 3DB
United Kingdom
Email: Support@dlmdirect.co.uk
1. Information We Collect
We may collect the following types of information:
- Personal Information: This includes information such as your name, email address, billing and shipping address, phone number, payment information, and other details necessary to complete your purchase.
- Account Information: When you create an account, we collect your login details, such as your username and password.
- Browsing Information: This includes information related to your device, IP address, browser type, pages viewed, and browsing history through cookies and other tracking technologies.
- Transactional Data: Information about your orders, including products purchased, date and time of purchase, and order status.
2. How We Use Your Information
We use your information for the following purposes:
- Processing Orders: To process and deliver your orders, including managing payments, shipping, and providing order updates.
- Customer Service: To respond to your inquiries, provide assistance, and manage returns or complaints.
- Personalization: To personalize your experience on our website, including product recommendations based on your preferences and browsing history.
- Marketing and Promotions: To send you promotional emails, special offers, and other updates that we think may interest you. You can opt out of these communications at any time.
- Improving Our Website: To analyse website traffic, monitor usage patterns, and improve the content and functionality of our site.
- Legal Compliance: To comply with applicable laws, regulations, or legal processes, such as tax reporting or responding to law enforcement requests.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with trusted service providers who assist us with:
- Payment Processing: Secure payment gateways to process your transactions.
- Shipping and Fulfilment: Delivery partners to ensure timely delivery of your orders.
- Marketing and Advertising: Third-party platforms to provide personalized advertisements based on your browsing behaviour.
- Legal Obligations: Authorities if required by law, or if necessary to protect our rights or property.
All third-party service providers are required to maintain the confidentiality and security of your data and to use it only for the purposes we specify.
4. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies help us:
- Recognize you when you return to our site.
- Personalize content and ads based on your preferences.
- Analyse website traffic and user behaviour.
You can disable cookies in your browser settings, but this may affect the functionality of certain features on our website.
5. Data Security
We take the security of your personal information seriously. We use industry-standard security measures, including encryption and secure payment gateways, to protect your data from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request corrections to any inaccurate or incomplete data.
- Deletion: Request the deletion of your personal information, subject to certain legal obligations.
- Opt-Out: Unsubscribe from marketing emails or manage your cookie preferences.
To exercise any of these rights, please contact us at [Contact Information].
7. Retention of Information
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
DLM Direct
Wood Gate Business Park,
88 Kettles Wood Dr,
Birmingham B32 3DB
United Kingdom
Email: Support@dlmdirect.co.uk
