Refund Policy for DLM Direct
At DLM Direct, we aim to ensure that our customers are completely satisfied with their purchases. If you are not happy with your order, we offer a clear and straightforward refund policy as outlined below.
Our registered contact details;
DLM Direct Ltd,
88 Kettles Wood Drive,
Wood Gate Business Park,
Birmingham B32 3DB
United Kingdom
support@dlmdirect.co.uk
1. Returns and Refunds
We accept returns for a full refund under the following conditions:
- Sellable Condition: The product must be returned in its original, sellable condition, with no signs of tampering or use. All original packaging, labels, and any accessories must be intact.
- Return Period: Returns must be initiated and sent back to us within 30 days of the delivery date. Returns outside this window will not be accepted.
- Proof of Purchase: Please ensure that you include proof of purchase (such as the order confirmation or receipt) when returning the item.
2. Damaged, Faulty, or Incorrect Items
If the product we sent you is damaged, faulty, or not as described at the time of sale, we accept full liability and offer the following:
- Full Refund or Replacement: You may return the item for a full refund or request a replacement at no additional cost.
- Return Shipping Costs: In the case of damaged, faulty, or incorrect items, we will cover the return shipping costs. Please contact our customer service team for instructions on how to return the product.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at support@dlmdirect.co.uk or call us at 0121 285 3900 within 30 days of receiving your order. Provide your order number and details of the item you wish to return.
- Receive Return Instructions: We will provide you with return instructions and a return address. If the item is faulty or incorrect, we will also provide you with a prepaid shipping label.
- Package the Item: Carefully package the item in its original packaging (if possible), including proof of purchase and all accessories.
- Send the Item Back: Ship the item back to us using the provided instructions.
4. Processing Your Refund
Once we receive and inspect the returned item, we will notify you via email. If the return meets our return policy conditions, we will process your refund. Refunds will be issued to the original payment method used for the purchase and may take 5-7 business days to appear on your account, depending on your payment provider.
5. Exceptions
- Late Returns: Returns received after the 30-day window will not be accepted.
- Tampered or Used Items: We will not issue refunds for items that have been tampered with, used, or are not in their original, sellable condition.
6. Contact Us
If you have any questions regarding our refund policy, please contact us at:
DLM Direct Ltd
88 Kettles Wood Drive,
Wood Gate Business Park,
Birmingham B32 3DB
United Kingdom
support@dlmdirect.co.uk
